For technical support during business hours (pacific time) and during live broadcasts, call (323) 737-4055. You can also email to webcast@msia.org.
You must have Windows Media Player or Realplayer 10 installed to watch MSIA's live webcasts or any version of Real Player installed to listen only to MSIA's live webcasts:
Get Real Player or Get Windows Media Player
Then watch or listen to a previous broadcast to make sure your computer is ready to receive the upcoming broadcast:
Watch or Listen now
to the previous broadcast
or
Choose a broadcast from the archives
To stay up to date with all the latest MSIA news and events, Subscribe to The eNDH
Technical Support
The monthly Webcast Class / Q&A sessions with John Morton are broadcast in video as well as audio. You need to install Windows Media Player or RealPlayer 10 on your computer in order to receive the video portion of the event, or any version of RealPlayer to listen to an audio-only stream. The audio quality on the audio-only stream is usually slightly better than the audio quality on the low speed video stream. Also, older computers and computers with slower modems are more likely to be able to receive an audio-only stream than a video stream.
We will have technical support staff available by phone
starting one hour before the broadcast to assist you if
you have any trouble hearing or viewing the online broadcast.
Call (323) 737-4055 for technical support on the
day of the event. If you get a busy signal, our tech
support crew is busy answering other calls.
Please call back. Tech support is also available during business hours Pacific Time.
You can also email for technical support to webcast@msia.org during business hours Pacific Time.
We recommend that you do the following test prior
to the day of the upcoming Internet broadcast to ensure
that your computer system is ready to receive the live
seminar. To test if your computer is capable of
receiving the online broadcast, click here:
http://www.msia.org/live/test.php
and then click on Watch or Listen Now to the Previous Broadcast.
If you can hear or view the previous event, you will be able to
hear or view the upcoming live event.
If you are participating online, you can download any
handouts for the Webcast class ahead of time to make things
easier for you during the webcast. You can download a PDF
file of the handout, or print a webpage of the handout. Go
to http://www.msia.org/class to get the handout.
For more information on getting ready for Live Internet Webcasts, as well as information on listening to or watching previously recorded clips, please read the Webcasts & Multimedia FAQ.
Here is additional information about what is
required for your computer:
Windows Media
If you are using Windows 98 or above or Macintosh OS 8.1 or above,
you can use Windows Media Player to watch the video broadcast. If you
need to download the free Windows Media Player, go to the following link for all supported Windows and Macintosh operating systems:
http://www.microsoft.com/windows/windowsmedia/download/default.asp
RealPlayer
You can use RealPlayer to either listen to, or watch the broadcast.
To use RealPlayer to either listen to or view the broadcast, you
will need to have RealPlayer downloaded and installed on your computer. If you need to
download RealPlayer, go to http://www.real.com
Click on the Download Free RealPlayer button.
Look for the link
Get RealPlayer - Free
and click on that. Then follow the onscreen instructions to install
the player. We suggest that you view our own downloading and installation instructions.
Minimum computer requirements:
Windows
Minimum Computer Requirements:
• 120MHz Intel Pentium processor or equivalent
• 16MB of RAM
• 28.8Kpbs modem
• 16-bit sound card and speakers
• Windows 95, Windows 98, Windows 2000,
Windows ME (final release version only,) Windows XP or
Windows NT 4.0 with Service Pack 4
• Browser support: Internet Explorer 4.0.1 or
Netscape 4.0 or later
• Windows Media Player 7 or above.
• Any version of RealPlayer software for audio only; RealOne or Real 10 player for video.
Macintosh
Minimum Computer Requirements:
• Mac OS 8.1 or later
• 32 MB RAM
• Virtual Memory turned on, set to 64MB
• 604 PowerPC
• (200 MHz or better)
• 28.8Kpbs modem Internet connection
• Browser support: Microsoft Internet Explorer 4.01
or later or Netscape 4.05 or later
• RealPlayer (for audio only) or Windows Media 7 software (for video) downloaded and installed
• RealPlayer 10 to watch the Real video streams, requiring Mac OS X.
