{"id":56673,"date":"2024-02-29T11:27:56","date_gmt":"2024-02-29T19:27:56","guid":{"rendered":"https:\/\/www.msia.org\/es\/?page_id=56673"},"modified":"2026-01-29T19:19:45","modified_gmt":"2026-01-30T03:19:45","slug":"informar-problemas-tecnicos-con-la-aplicacion-msia","status":"publish","type":"page","link":"https:\/\/www.msia.org\/es\/informar-problemas-tecnicos-con-la-aplicacion-msia","title":{"rendered":"Informar problemas t\u00e9cnicos con la aplicaci\u00f3n MSIA"},"content":{"rendered":"<p style=\"color: #151b54;\"><strong><span style=\"font-size: 14pt;\">Si tienes problemas t\u00e9cnicos con la aplicaci\u00f3n, por favor llena el siguiente formulario. La informaci\u00f3n que proporciones se enviar\u00e1 a los desarrolladores de la aplicaci\u00f3n para monitorear la experiencia de los usuarios y potencialmente ayudar a encontrar una soluci\u00f3n, si corresponde.<\/span><\/strong><\/p>\n<p style=\"color: #151b54;\"><strong><span style=\"font-size: 12pt;\">Ten en cuenta que los problemas comunes a veces se resuelven mediante soluciones b\u00e1sicas. Te recomendamos encarecidamente que pruebes lo siguiente antes de enviar este formulario:<\/span><\/strong><\/p>\n<p style=\"color: #151b54;\"><span style=\"font-size: 12pt;\">1. Intenta cerrar sesi\u00f3n y luego volver a iniciarla &#8211; A veces surgen problemas cuando permaneces conectado por demasiado tiempo.<br \/>\n2. Verifica que estas utilizando la \u00faltima versi\u00f3n de la aplicaci\u00f3n disponible en la tienda de aplicaciones GooglePlay o Apple. Si no es as\u00ed, actual\u00edzala. &#8211; Publicamos peri\u00f3dicamente nuevas versiones con correcciones a problemas reportados anteriormente.<br \/>\n3. Intenta desinstalar y reinstalar la aplicaci\u00f3n. &#8211; Incluso cuando descargas la \u00faltima versi\u00f3n, los paquetes de datos pueden da\u00f1arse debido a interrupciones en la conexi\u00f3n a mitad de la descarga.<br \/>\n4. Fuerza el cierre de la aplicaci\u00f3n y rein\u00edciala. Esto podr\u00eda ayudar si la aplicaci\u00f3n se atasca en un error.<\/span><\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_19' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Informar problemas t\u00e9cnicos con la aplicaci\u00f3n MSIA<\/h2>\n                            <p class='gform_description'>Un medio para que los estudiantes del MSIA informen problemas t\u00e9cnicos espec\u00edficos utilizando la aplicaci\u00f3n. (es decir, cuando la aplicaci\u00f3n funciona de una manera que no deber\u00eda)<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_19'  action='\/es\/wp-json\/wp\/v2\/pages\/56673' data-formid='19' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_19' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_19_1\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend id='gfield_label_19_1' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Confirmaci\u00f3n<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_19_1'><div class='gchoice gchoice_19_1_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_1.1' type='checkbox'  value='Prob\u00e9 las soluciones sugeridas arriba y mi problema persiste.'  id='choice_19_1_1'   aria-describedby=\"gfield_description_19_1\" aria-labelledby=\"label_19_1_1 gfield_label_19_1\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_19_1_1' id='label_19_1_1' class='gform-field-label gform-field-label--type-inline'>Prob\u00e9 las soluciones sugeridas arriba y mi problema persiste.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_19_1'>Env\u00eda este formulario solo si ya has probado las soluciones sugeridas arriba.<\/div><\/fieldset><fieldset id=\"field_19_3\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend id='gfield_label_19_3' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Nombre<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_19_3'>\n                            \n                            <span id='input_19_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.3' id='input_19_3_3' value=''   aria-required='true'     aria-labelledby=\"input_19_3_3_label gfield_label_19_3\"\/>\n                                                    <label for='input_19_3_3' id='input_19_3_3_label' class='gform-field-label gform-field-label--type-sub '>Nombre<\/label>\n                                                <\/span>\n                            \n                            <span id='input_19_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_19_3_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_19_3_6' id='input_19_3_6_label' class='gform-field-label gform-field-label--type-sub '>Apellido<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_19_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_4' class='gfield_label gform-field-label' for='input_19_4'><span class='gform-field-label__text'>Correo electr\u00f3nico<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_19_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_19_4\" \/>\n                        <\/div><div class='gfield_description' id='gfield_description_19_4'>Ingresa la direcci\u00f3n de correo electr\u00f3nico asociada con tu cuenta MSIA.<\/div><\/div><div id=\"field_19_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_5' class='gfield_label gform-field-label' for='input_19_5'><span class='gform-field-label__text'>Tu nombre de usuario del MSIA<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_19_5' type='text' value='' class='large'  aria-describedby=\"gfield_description_19_5\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_19_5'>El nombre de usuario que utilizas para iniciar sesi\u00f3n en el sitio web del MSIA y en la aplicaci\u00f3n del MSIA.<\/div><\/div><div id=\"field_19_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_6' class='gfield_label gform-field-label' for='input_19_6'><span class='gform-field-label__text'>Marca y modelo de tel\u00e9fono\/tableta<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_19_6' type='text' value='' class='large'  aria-describedby=\"gfield_description_19_6\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_19_6'>ejemplo: Samsung Galaxy S10e<\/div><\/div><div id=\"field_19_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_8' class='gfield_label gform-field-label' for='input_19_8'><span class='gform-field-label__text'>Sistema operativo y versi\u00f3n<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_19_8' type='text' value='' class='large'  aria-describedby=\"gfield_description_19_8\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_19_8'>ejemplo: Android versi\u00f3n 12<\/div><\/div><div id=\"field_19_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_7' class='gfield_label gform-field-label' for='input_19_7'><span class='gform-field-label__text'>Tama\u00f1o de pantalla<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_19_7' type='text' value='' class='large'  aria-describedby=\"gfield_description_19_7\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_19_7'>ejemplo: 5,8\" - 5,6\" teniendo en cuenta las esquinas redondeadas<\/div><\/div><div id=\"field_19_9\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_9' class='gfield_label gform-field-label' for='input_19_9'><span class='gform-field-label__text'>N\u00famero de tel\u00e9fono<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_9' id='input_19_9' type='tel' value='' class='large'  placeholder='(opcional)'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_19_10\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_10' class='gfield_label gform-field-label' for='input_19_10'><span class='gform-field-label__text'>Descripci\u00f3n detallada del problema<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obligatorio)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea' data-text-counter-max='5000' data-text-counter-template='{current} of {max} max characters'><textarea name='input_10' id='input_19_10' class='textarea large'  aria-describedby=\"gfield_description_19_10\" maxlength='5000' placeholder='Ten en cuenta las siguientes preguntas mientras escribes: \u00bfQu\u00e9 estabas intentando hacer? \u00bfQu\u00e9 pasos seguiste para llegar all\u00ed? \u00bfQu\u00e9 viste?' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_19_10'>Se lo m\u00e1s espec\u00edfico posible en tu descripci\u00f3n. Utiliza la funci\u00f3n de carga de archivos a continuaci\u00f3n para adjuntar capturas de pantalla que documenten el problema (si corresponde)<\/div><\/div><div id=\"field_19_11\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_11' class='gfield_label gform-field-label' for='gform_browse_button_19_11'><span class='gform-field-label__text'>Subir capturas de pantalla (si corresponde)<\/span><\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_19_11' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_19_11&quot;,&quot;container&quot;:&quot;gform_multifile_upload_19_11&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_19_11&quot;,&quot;filelist&quot;:&quot;gform_preview_19_11&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.msia.org\\\/es\\\/?gf_page=b7d673d771875b7&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/www.msia.org\\\/es\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/www.msia.org\\\/es\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Archivos permitidos&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;4194304b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:19,&quot;field_id&quot;:11,&quot;_gform_file_upload_nonce_19_11&quot;:&quot;daa953cce1&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_19_11&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_19_11' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Suelta archivos aqu\u00ed o <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_19_11' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_19_11\"  >Selecciona archivos<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_19_11'>Tama\u00f1o m\u00e1ximo de archivo: 4 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_19_11'><\/ul> <div id='gform_preview_19_11' class='ginput_preview_list'><\/div><\/div><\/div><div id=\"field_19_12\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label id='gfield_label_19_12' class='gfield_label gform-field-label' for='input_19_12'><span class='gform-field-label__text'>CAPTCHA<\/span><\/label><div id='input_19_12' class='ginput_container ginput_recaptcha' data-sitekey='6LdQGQcTAAAAAJ_si0qdTvJ7DcZayknHXMRds0QI'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_19' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Enviar<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_19' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_19' id='gform_theme_19' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_19' id='gform_style_settings_19' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_19' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='19' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='hN0rTklf4wbUSN62t0VV8TPKONNWB5goujHAOP2x537E8o8THmeRZsF8bF8qTLcE26wOgjFZlX4pDw84ND2fi\/t55H4cCmUWg4s4CFjE+Q\/kRsk=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_19' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_19' id='gform_target_page_number_19' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_19' id='gform_source_page_number_19' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            <input type='hidden' name='gform_uploaded_files' id='gform_uploaded_files_19' value='' \/>\n        <\/div>\n                        <\/form>\n                        <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si tienes problemas t\u00e9cnicos con la aplicaci\u00f3n, por favor llena el siguiente formulario. La informaci\u00f3n que proporciones se enviar\u00e1 a los desarrolladores de la aplicaci\u00f3n para monitorear la experiencia de los usuarios y potencialmente ayudar a encontrar una soluci\u00f3n, si corresponde. Ten en cuenta que los problemas comunes a veces se resuelven mediante soluciones b\u00e1sicas. 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