If you are experiencing technical problems with the MSIA – Love, Light and Sound app, please fill out the form below. The information you provide will be forwarded to the app developers to track user experience and to potentially assist in finding a solution, if applicable.
Note that common problems are sometimes resolved by basic troubleshoots. We strongly encourage you to try the following before submitting this form:
1. Try logging out, then back in – Sometimes caching issues arise when staying logged in for too long.
2. Check that you are using the latest version of the app available in the GooglePlay / Apple App store. If you’re not, please update it. – We regularly publish updated versions containing bug fixes to previously reported issues.
3. Try uninstalling and reinstalling the app – Even when downloading the latest version, data packets can be corrupted due to interruptions in your connection mid download.
4. Force close the app and re-start it – This could help if he app is stuck on an error or loop.