If you are experiencing technical problems with the MSIA – Love, Light and Sound app,  please fill out the form below. The information you provide will be forwarded to the app developers to track user experience and to potentially assist in finding a solution, if applicable.

Note that common problems are sometimes resolved by basic troubleshoots. We strongly encourage you to try the following before submitting this form:
1. Try logging out, then back in – Sometimes caching issues arise  when staying logged in for too long.
2. Check that you are using the latest version of the app available in the GooglePlay / Apple App store. If you’re not, please update it. – We regularly publish updated versions containing bug fixes to previously reported issues.
3. Try uninstalling and reinstalling the app – Even when downloading the latest version, data packets can be corrupted due to interruptions in your connection mid download.
4. Force close the app and re-start it – This could help if he app is stuck on an error or loop.

Report MSIA App Issues

Please submit this form only if you've already attempted the troubleshoots suggested above.
Full Name(Required)
Enter the email associated with your MSIA account.
The username you use to log in to the MSIA website and the MSIA app.
example: Samsung Galaxy S10e
example: Android version 12
Refer to the bottom of the profile screen. example: 1.10.1
example: 5.8" - 5.6" accounting for rounded corners
Please be as specific as possible in your description. Use the file upload feature below to attach screenshots documenting the issue (if applicable).
Drop files here or
Max. file size: 4 MB.
    Upload images, screen recordings, or email confirmations documenting the problem.