Customer Center | Frequently Asked Questions

PUBLIC USE
Can be purchased by anyone. All books (except for Discourses), audios, and videos designated as “public” may be shared with anyone.

PERSONAL USE
Intended to be used exclusively by the owner. There is a special relationship between the Spirit through the Mystical Traveler Consciousness and you, as owner of these materials. If you allow another person to listen to or view these materials, then you (rather than Spirit) become responsible for what the person may initiate or release as a result of viewing or listening to them. Therefore, we strongly recommend that you keep any materials designated as “Personal Use” for your own private use, and that you tell others who might be interested in them that they can obtain their own copies at www.msia.org
“Personal Use” materials may be shared with your spouse and children under 21 years old living at home, except for Soul Awareness Discourses, Soul Awareness Teachings (SAT), all Initiates’ and Ministers’ materials.

DISCOURSE USE
As an MSIA Soul Awareness Discourse subscriber, the Mystical Traveler works with you in a very personal and individual way, guiding you towards Soul awareness and releasing those things that keep you from experiencing your own divinity. The Mystical Traveler uses the Discourse as a vehicle and a focal point in working with you. If you allow someone else to read your Discourse, you, rather than the Mystical Traveler Consciousness, become responsible for what they release. Therefore, we strongly recommend that you keep your Discourses confidential, for your own personal use, and that you tell others who might be interested in them that they can get their own Discourses.

SAT SUBSCRIBERS ONLY
While anyone can subscribe to the Soul Awareness Teachings (SAT), previously released SATs can only be purchased by active subscribers to SATs. SATs are personal-use material and we strongly recommend that they not be shared with anyone else, including your immediate family. The Traveler works with SAT subscribers in the same manner as with Soul Awareness Discourse subscribers, so the same guidelines and responsibilities apply.

MSIA INITIATES ONLY
This item is for purchase by MSIA initiates only.
This product falls withing the “personal use” category of MSIA materials. There is a special relationship between the Spirit and you, as the owner of this media. If you allow another person to view or listen, then you ( rather than Spirit) become responsible for what that person may initiate or release as a result of experiencing this media.

MSIA MINISTERS ONLY
This item is for purchase by MSIA ministers only.
This product falls withing the “personal use” category of MSIA materials. There is a special relationship between the Spirit and you, as the owner of this media. If you allow another person to view or listen, then you ( rather than Spirit) become responsible for what that person may initiate or release as a result of experiencing this media.

We will accept unopened items for a credit or refund within 30 days of purchase. If item is defective and returned within 30 days of purchase, we will replace it free of charge. However, we cannot be responsible for media damaged by your equipment. Please contact the Products Department for replacement by emailing order@msia.org or calling (323) 737-4055.

A rush shipment can be arranged at an extra charge. Please call us to request a rush shipment and we will assist the best that we can.

For physical media

In the USA, you should receive your order within 2 weeks. Outside of the US, we ship courier and via the postal service. Courier can take up to 2 weeks. The postal service can take up to six weeks. Contact the Products Department for more specific information.

For Digital media

You will receive your product instantly upon successful completion of your payment. If you are renewing a digital subscription to SATS or Discourses for the current month, it can take up to two business days for them to appear in your Student Download Center.

Yes, you can email your order to order@msia.org , fax your order to (323) 328-9001, call us at 323-737-4055, or mail your order to MSIA P.O. Box 513935, Los Angeles, CA 90051-1935.

Yes. We ship from 3500 W Adams Blvd in Los Angeles, California. Feel free to save on shipping charges and come visit us. Find out more at www.peacelabyrinth.org.  Please call the products department ahead of time if you’re coming to pick up a product. 

Absolutely! Our website is available to browse through whether you’re searching for something specific to purchase or just looking for inspiration.

If your order is picked up or shipped to a destination within California, we will collect sales tax based on the county.

Yes we ship all items internationally. International shipping charges quoted on the online store are an estimate and may be adjusted according to final costs. We offer to ship either courier or via the postal system depending on the final weight and value of the shipment. Courier can be requested, and may be an additional charge.

Please note: If you are purchasing any non study material items ( ie. specialty/gift items, jewelry, clothes, etc…) and are having them shipped internationally,  you will be solely responsible for handling any customs duties assessed by your country. 

First you need to log in to your account in the online store; if you do not already have an account, you will need to create one by clicking on “Create an account” and following the steps. Your new account will be activated within two business days. Once your account is activated and you are logged in, you will be able to purchase those materials for which you are eligible.

Click here for information on becoming an MSIA Minister.
Click here for information on becoming an MSIA Initiate.
Click here for information on becoming a SAT subscriber.

You can e-mail us at order@msia.org or call  at (323) 737-4055 and ask to speak to someone in products department.

You will receive an email confirmation of your order. If you don’t receive it within 30 minutes please contact the Products Department by calling (323) 737-4055 or emailing order@msia.org

MSIA does not sell its mailing list. Your customer order information will be saved in our database. It will be used to send you the items you order, and may occasionally be used to send you information about MSIA products or events. If you do not want to receive any such communications, please note that with your purchase.

Yes. We provide Online Purchasing via a SECURE server.

Please note that MSIA does not accept 2nd party credit cards as payment on orders.

You can add and delete items to your order while you’re shopping by going to “Cart”, changing the amounts and clicking on “Update Cart.” When you’re ready to purchase the items in your cart simply click on “Continue to checkout” and follow the steps.

No. Although MSIA is a nonprofit organization, purchases through the online store are just that, purchases and not donations.

For PC:
Right click (not left click) on the URL to save the file. A pop-up box will appear and most of the time it will give you an option to save the link as….if you regular (left) click it can start playing if your computer’s preferences are set up to play using Quicktime or RealOne player’s. Everyone’s computers are set up differently. Then direct your computer where to save the mp3. If you save to your desktop then you can drag it and drop it at a later date to a specific folder.

For MAC:
Control(Ctrl-not Apple) click on the URL to save the file. A pop-up box will appear and it will give you an option to save the file or save the link as….if you regular click it can start playing if your computer’s preferences are set up to play using Quicktime or RealOne player’s. Everyone’s computers are set up differently. Then direct your computer where to save the mp3. If you save to your desktop then you can drag it and drop it at a later date to a specific folder.

You can watch a brief instructional video by clicking the link below.