If you are subscribed to That Which Is Premium and are experiencing issues with the website (www.thatwhichis.org), please fill out the form below. The information you provide will be forwarded to our web developers and customer service to track user experience and to assist in finding a solution, if possible.
(If you are looking to report issues with your TWI experience on the MSIA- Love Light & Sound app, we have a form dedicated to app issues HERE.)
Note that common problems accessing content or user-specific features are sometimes resolved by basic troubleshoots. We strongly encourage you to check off the following before submitting this form:
1. Verify Your Login Status – Ensure you’re logged in with your MSIA username and password. Look for your name in the top-right corner of the TWI landing page. If you’ve recently cleared cookies or used the same login credentials on another device, you may need to log in again.
2. Check Your Subscription Status – Click the “Manage Plan” link near the top right corner of the TWI landing page to confirm your That Which Is subscription is active. If expired (e.g., due to a failed payment), click “Renew” and update your payment details.
3. Check your membership levels (if applicable) – If you can’t access content exclusive to Discourse/SAT subscribers, Ministers, or Initiates, verify that your subscription/memberships are current and in good standing with the MSIA office.
4. Update Your Browser – Make sure your browser is up to date. If not, update it or try a different one. Our website doesn’t support outdated browsers like Internet Explorer or AOL. Consider using Chrome, Firefox, or Safari.
5. Rule Out Temporary Issues – Confirm the issue persists, even after refreshing the page multiple times, and that you can replicate it more than once.
6. VPN / Ad-Blocker Check – If you are using a VPN or ad-blocking feature (such as ProtonVPN’s NetShield), it may block the media service that TWI uses to stream audio and video. Try temporarily disabling the VPN while using TWI, or adjusting its settings (e.g., set NetShield to “Block Malware Only”) and then reload the page.
7. Rule Out Defective or Incompatible devices (if possible) – Check if the issue occurs on multiple devices (e.g., laptop, tablet, smart phone).